Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request restoration services, submit an inquiry, or otherwise communicate with Mega Dry.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Property or service address
• Company or organization name, where applicable
• Information about the property or damage
• Details about the restoration services you require
• Insurance or claim-related information you choose to provide
• Preferred scheduling information
• Information included in your inquiry or message
• Photos, documents, or other files you voluntarily provide
• Payment or billing information where applicable
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

The website currently uses Google Tag Manager and may use other third-party technologies for website functionality and analytics.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

Mega Dry may collect and use personal information for purposes including:

• Responding to inquiries and emergency service requests
• Providing information about our restoration and cleaning services
• Understanding property damage and restoration requirements
• Preparing estimates and project information
• Coordinating restoration, repair, and rebuilding services
• Supporting insurance claims and communicating with insurance providers where authorized
• Scheduling appointments and service calls
• Communicating with customers and prospective customers
• Reviewing photographs, documents, or other project information
• Processing payments where applicable
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, submitting an inquiry, requesting restoration services, or otherwise providing information to Mega Dry, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, insurance-related, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, process a claim, coordinate restoration services, or provide requested services.

Disclosure of Personal Information

Mega Dry does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide restoration services, process inquiries, support insurance claims, or conduct our business. This may include disclosure to:

• Employees and restoration professionals who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Insurance companies, adjusters, brokers, or authorized representatives where necessary to support an insurance claim
• Contractors, tradespeople, suppliers, laboratories, specialists, or other service providers involved in providing requested services
• Payment processors where applicable
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Property, Damage, and Insurance Information

Information submitted through the website may relate to a private residence, commercial property, insurance claim, or restoration project. This information may include details about property damage, building conditions, photographs, estimates, insurance claims, or other project-related information.

This information may be used to assess your restoration needs, prepare estimates, coordinate services, communicate with authorized parties, support insurance claims, and complete restoration or rebuilding work.

Because restoration situations can involve sensitive property and insurance information, please only provide information that is reasonably necessary for your inquiry or service request.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process inquiries, understand website traffic, provide communications, and improve our online presence.

Our website may also contain links to third-party websites, including insurance providers, suppliers, professional organizations, social media platforms, or other external resources.

Once you leave the Mega Dry website and access an external website or service, that website's privacy policy and terms may apply. Mega Dry is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

Mega Dry takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business or service purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, provide restoration services, support insurance claims, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Mega Dry holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Mega Dry Disaster Restoration Inc.Weyburn, Saskatchewan, CanadaPhone: 306-842-634224/7 Emergency Service
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Mega Dry may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Mega Dry's website privacy practices, please contact:
Mega Dry Disaster Restoration Inc.Weyburn, Saskatchewan, CanadaPhone: 306-842-634224/7 Emergency Service